Shop policies
Shipping
Processing time
15–20 business days after your proof is approved and payment is received. Rush orders quoted per order.
Estimated shipping times (after processing, business days)
Australia 6–12 · New Zealand 10–16 · United Kingdom 5–10 · United States 7–14 · Express 3–7. Estimates only; we'll do our best to meet them.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
Ships from
Xiamen, China (our production partner).
Payment options
Secure options
Card payments (Visa, Mastercard, American Express) and wallets offered by Stripe Checkout, in AUD [default, Louis to confirm]. Inkwattle never receives your full card details.
No upfront payment: you pay only after you approve your quote and proof.
Returns & exchanges
Change-of-mind returns and exchanges aren't accepted for custom or personalised orders, which is every Inkwattle order.
Damaged, faulty or not as approved
If your order arrives damaged, please message us with photos within 14 days of delivery so we can reprint or refund quickly. This doesn't affect your rights under the Australian Consumer Law or other consumer laws. The same applies if your order is faulty or different from your approved proof. If we ask you to send an item back, we'll cover the return cost for faulty items.
Cancellations
Before payment: cancel any time, free — just reply to your quote email.
After payment: request a cancellation within 24 hours of purchase [default, Louis to confirm]. After that, production has usually started, so we can't offer change-of-mind cancellations. This doesn't affect your rights under the Australian Consumer Law or other consumer laws.
Custom orders & quotes
Request custom order → quote and design proof by email (up to 3 free revisions) → a listing reserved for you → checkout. Quotes and reserved listings are valid for 14 days [default, Louis to confirm]. No free samples; you approve a digital proof before production.
Privacy policy
Information I collect
To make and deliver your order: your name, email, delivery address, order details, personalisation text and any files you upload. Payment details are handled by Stripe.
Why I need it
To quote, design, produce and ship your order, answer your messages, and meet legal and tax obligations. Marketing emails only if you opt in.
Information sharing
Only as needed: our production partner in Xiamen (personalisation and files to make your item), shipping carriers (name and address), Stripe (payment), and authorities if legally required.
WhatsApp
If you message us on WhatsApp, the chat is handled via WhatsApp (Meta Platforms) under WhatsApp's own terms and privacy policy. We see your WhatsApp name, number and the messages you send, and use them only to reply and follow up on your enquiry or order.
Updates (opt-in)
We only send updates by WhatsApp or email if you tick the consent box. Reply STOP or use the unsubscribe link at any time.
Data retention
Order records are kept as long as needed for tax and legal purposes (in Australia, generally 5 years). Uploaded design files are deleted 12 months after your order is completed [default, Louis to confirm], unless you ask us to keep them for reorders.
Your rights
You can ask to access, correct or delete your personal information, or opt out of marketing, by emailing hello@inkwattle.com. We handle personal information in line with the Australian Privacy Principles and, for UK/EU customers, the GDPR.